Why am I receiving an error message when trying to add my phone number?

There are several different reasons this may happen. A phone number can only be used on one account. If you’re trying to add a phone number and are receiving the error message, “This phone number is already registered,” this typically indicates you already have an account.

Need further assistance? Just contact our support team at support@sitbycare.com and be sure to include:

  • The email address of the account that you’re trying to add your phone number to.
  • The phone number that you’re trying to add to your account.