Will I receive a refund if I cancel a booking?

Refunds for cancellations may vary depending on your Health Sitter’s cancellation policy and the date you cancel. This is why it’s always a good idea to familiarize yourself with these policies before booking.

There are three types of cancellation policies:

  • Flexible
  • Moderate
  • Strict

To view your Health Sitter’s cancellation policy:

1. Visit your Health Sitter’s profile and scroll down to Availability section of their account.  

2. Under the calendar, you’ll see a list of the Health Sitter’s services and their cancellation policy next to each service. To review the details of each service type, hover your mouse over the cancellation policy.

Here is a list of the different types of cancellation policies:

Flexible

  • You’ll get a full refund if you cancel before the booking begins.
  • If you cancel after the booking begins, you’ll get a 50% refund for the first seven cancelled days and a 100% refund for any additional cancelled days.

Moderate

  • You’ll get a full refund if you cancel by 12:00 noon the day before the booking begins (12:00 noon is determined by your Health Sitter’s time zone).
  • If you cancel after 12:00 noon the day before the stay begins, you’ll get a 50% refund for the first seven cancelled days and a 100% refund for any additional cancelled days.

Strict

  • You’ll get a full refund if you cancel by 12:00 noon one week before the stay begins (12:00 noon is determined by your Health Sitter’s time zone).
  • If you cancel after 12:00 noon one week before the stay begins, you’ll get a 50% refund for the first seven cancelled days and a 100% refund for any additional days.

Cancellation policies for booking modifications

In cases where you need to update dates for a booking, you aren’t automatically charged a cancellation penalty. However, Health Sitters may choose to apply their cancellation policy for these types of changes. Please contact your Health Sitter directly via SitByCare Messages to see what their policies are for booking modifications.

Note: Keep in mind that modifications to a service type or booking length can affect theprice.

How do I cancel a booking and receive a refund?