• How do I become a Health Sitter?

    Welcome! We’re so glad you want to join our rapidly expanding group of Health Sitters. You can start your Health Sitter profile on a computer, mobile browser or from the SitByCare app. Just follow the steps for your chosen method below: iPhone (iOS) Tap More at the bottom of your…

  • How does SitByCare On Demand work for Health Sitters?

    SitByCare On Demand is an on-demand service that quickly connects you with new clients. Instead of waiting for an client to come to you, you can go to them! SitByCare On Demand is currently available in the following North American cities: Seattle, WAPortland, ORSan Francisco, CALos Angeles, CASan Diego, CAAustin,…

  • How do I report an issue with a past stay?

    No matter how careful you are, the occasional problem can come up during a stay.  We’ve found from experience that issues are often best resolved by simply reaching out to the other party. If there was an issue during a booked stay or walk, we encourage you to reach out to…

  • What if someone makes me feel uncomfortable?

    It doesn’t happen often, but sometimes a conversationmay make you uncomfortable. Here are the signals you should flag a conversation as inappropriate: Someone suggests you pay in-person rather than through the site. Safety and security are paramount, and booking and paying through SitByCare is the only way to ensure your…

  • What is reservation protection?

    It doesn’t happen often, but if the sitter or dog walker you booked has to cancel at the last minute, we’ll work with you to find a new sitter or dog walker. If a sitter or dog walker cancels your booking within seven days of your service start date, we’ll…

  • Why do I book and pay through SitByCare?

    Booking and paying through SitByCare is not only a requirement in our Terms of Service—it also protects you and your Health Sitter. Here’s how: Safe and secure payments. Our payment platform is designed to protect credit card information through standard encryption measures, and your personal information is never shared with your…

  • What can I do to ensure my friend/spouse/loved one will be safe?

    Rest assured the safety of your spouse/loved one/friend is our top priority. Here are a few things you can do to help ensure your dog has a great time while you’re away: Fill out your dog’s profile. These details are shared with your sitter or dog walker when you book with them….

  • Keeping your account secure

    At SitByCare, safety is our top priority. We’re continually improving our website and mobile apps to protect the accounts of Health Sitters and Clients, to keep you safe when using our products and services. One of the best ways to keep your account secure on SitByCare is by recognizing any…

  • How does SitByCare Guarantee cover?

    SitByCare offers the SitByCare Guarantee for all bookings through SitByCare. Simply put, the SitByCare Guarantee is our commitment to you in the rare instance that something goes wrong during a booking. The SitByCare Guarantee reimburses members of our community for costs arising from certain injuries or damages that occur during a…

  • What does SitByCare do to support safety?

    Safety first, always. SitByCare is dedicated to ensuring every clients safety. That’s why every SitByCare Health Sitter is required to undergo a complete background check as well as our proprietary training course. At SitByCare, you’ll find: Detailed Health Sitter profiles with verified reviews by clients like you. The SitByCare Guarantee for every…