Why hasn’t my background check been processed yet?

Most background checks take 24 to 48 hours.

Sometimes the company conducting the background check will need additional information in order to verify your identity and complete the check. This additional information can be submitted through the SitByCare website.
If they need additional information, you will be contacted via email.

Your Health Sitter profile must be approved by the SitByCare team before your background check can be processed.