What is the SitByCare On Demand cancellation policy?

SitByCare allows you to build your own schedule. This success of your business depends on your commitment to completing your bookings.

The SitByCare team reviews cancellations holistically. If we see a consistent pattern of last-minute cancellations, you may no longer be eligible to participate in SitByCare On Demand services.

Canceling because of an emergency

We understand that sometimes plans may change unexpectedly, preventing you from completing a service. If you find yourself in this situation, here is what to do:

  • Let SitByCare On Demand support know right away by submitting a cancellation. 

  • Inform your client through your Rover Messages that you are unable to complete the booking.

Cancellation policy for owners

SitByCare On Demand adheres to SitByCare’s flexible cancellation policy, allowing a client to cancel their service at any time without a cancellation fee.

Canceling a service on behalf of a client

If a client asks you to cancel for them, you won’t be penalized for it. When you submit the cancellation through the app, you’ll be able to specify that the client needed to cancel.

How do I cancel a SitByCare On Demand booking?