What are the SitByCare cancellation policies?

There are three types of cancellation policies:

  • Cancellation 24 hours before start time of the service
  • Cancellation 24 hours within start time of the service
  • Cancellation during the service.
  • Cancellation for On Call/Immediate Availability service.

Cancellation by Sitters 24 hours before start time of the service:

If a sitter cancels a job 24 hours before the start time of the service then the patient is fully refunded. The patient is refunded 100% of the booking amount. Money will be returned to original form of payment.

Cancellation by Patients 24 hours before start time of the service:

You’ll get a full refund if you cancel 24 hours before the booking begins.Payment is 100% refundable. Money refunded will go back to original form of payment.

Cancellation by Sitters 24 hours within start time of the service:

If a sitter cancels 24 hours within the start time of the service then patient is fully refunded but such last minute cancellations create a lot of inconvenience. It may affect the sitter’s performance score & ratings in search.

Cancellation by Patients 24 hours within start time of the service:

If a patient cancels a booking within 24 hours of the start time of the service then cancellation fees may apply depending on the reason of the cancellation. Sitters will have to be compensated for the first hour of booking amount and the remaining amount of booking will be credited back to patient’s SitByCare credit account. This credit balance can be used towards their next booking. We will not be able to refund back to the original form of payment.

Cancellation/No Show by Sitters during the service :

If a sitter cancels a booking during the service time or fails to show up then it will negatively impact their performance score & ratings in search. Sitters cannot apply or accept other requests for other jobs for the next 24 hours. Reason for cancellation may be taken into consideration before apply this policy. Patients will be refunded 100% of their booking amount back into their original form of payment.

Cancellation by Patients during the service :

If a patient cancels after the booking begins, then the sitter will be compensated with 50% of the booking amount as per our fair cancellation policy. Patients will receive the remaining 50% booking amount into their SitByCare credit account to use towards their next booking.

Cancellation by Sitters for On Call/Immediate Availability service :

If a sitter marks herself/himself On Call for the day and is unable to attend to a booking request or cancels a On Call booking then they will not be able to take up On Call jobs for the next 14 days (2 weeks) impacting their credibility, standing & ranking for On Call service. Patients get 100% money back into original form of payment.

Cancellation by Patients for On Call/Immediate Availability service :

If a patient cancels a On Call booking then it is non refundable. Reason for cancellation may be taken into consideration before applying this policy.