I’m unable to start or stop the Rover Card

Rover Cards help you keep track of your performance and ensure that you receive payment for completed bookings.

We’re always making improvements to the Rover app to ensure that owners and pet care providers have a seamless experience, but if you run into issues with the Rover Card, try the tips below.

Issues locating the Rover Card

If you can’t find the Rover Card to track your booking, please try the following:

If you haven’t started the Rover Card

  • Tap Home at the bottom of the Rover app.

  • Sign out of the app and then sign back in.

If you started the Rover Card

  • Revisit the Home section from the app and stay signed in to your account—signing out could cause the card to disappear permanently.

If none of these options work and you’re sure you started the Rover Card, then there may have been an issue with cellular service in the area. Since you started the card, you’ll still be paid.

When the stay is over, please contact your client via Rover Messages to provide any details or photos from the stay so they know it ended safely.

Issues starting or stopping a Rover Card

If you can’t start or stop the Rover Card, then it may be due to limited cellular service. Try relocating to an area with improved service to see if this resolves the issue.

If this doesn’t work, contact Rover Now Support right away, then call or send a message to your client to let them know that you’re having technical difficulties starting the card. Please provide them with photos and stay details via Rover Messages so they know you completed the service.